Plan. Drive. Analyze – What Is The ALK Platform?

What Is The ALK Platform?

Although every journey is unique, businesses still require predictability in terms of time and cost. Therefore companies need access to a planning, driving and analysis platform that provides flexibility and customisation for your business.

ALK’s platform is a location powered toolset for every part of the journey. We offer a flexible routing, mapping, mileage and navigation platform. It is rooted in rich commercial vehicle data and powered by our location engine at the core.

Who Will It Help?

Whether you are an end user, looking to enhance your mobility workflow solution or a partner, we can help.  Our functionality can be used individually, or as a complete set for the highest level of operational accuracy and consistency. We work across a broad range of industries including Post, Parcel and Courier, Oil and Gas, the Emergency Services and Utilities. The ALK platform consists of these three core components:

PlanThe first step of every journey is planning. With ALK’s platform, you will be able to build accurate, optimized and efficient routes:

  • Generate accurate mileage results and drive times through the last mile with address to address routing
  • Predictive routing based on real-time and historic traffic and weather conditions
  • Easily compare alternative route options by displaying the distance, drive times, and toll costs for each route in the same window
  • Set vehicle and route profiles to keep drivers and assets safe on legal roads
  • Input mandatory rest periods and SLA time windows into the route planning for accurate ETAs
  • Visualize the driver’s route



You have planned your optimal route? Time to follow it. Guide drivers with safe, efficient navigation:

  • Safe, accurate commercial vehicle routing
  • Intuitive, non-distracting clear 2D, 3D map guidance views
  • Fast, automatic route generation and re-calculation directly on the device
  • Advance road warnings of potential driver hazards
  • Offline navigation for constant access to reliable routing and maps in out of coverage areas

Tools: CoPilot Pro, CoPilot Truck

AnalyzeThe drive is over, but that doesn’t mean it’s the end of the road. Improve your future routes by integrating post-trip visualization & reporting:

  • Monitor driver adherence to planned vs driven route to maximize operational efficiency 
  • Streamline management of in-cab navigation with web-based remote configuration tools
  • Create, manage and sync custom location content for precise routing
  • Analyze performance across the entire fleet or drill down to each driver
  • Continuously improve routing and ETAs for a better customer experience


How can we empower your business? Get in touch here >

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Beyond The Maps – A Look Into GIS

What Is GIS?

“A geographic information system (GIS) is a system designed to capture, store, manipulate, analyze, manage, and present spatial or geographic data.” (Source) Since ALK is a company that relies on quality map data, our GIS team is the backbone to our location engine and ALK’s platform. Our GIS team has been working on various projects ranging from updating route numbers, to truck attribution and conflation, which is a tool that was created in-house.

How Conflation Works

Conflation describes the merging of an outside data source with our ALK’s data. First, we look at our existing map data. Second, they find differences between our existing and new outside data sources. Third, the team determines ground truth and edits the map data accordingly. Our GIS team uses a variety of sources to conflate data and to create high quality map data for our customers.


The basic geometry & attributionis made up of data from different sources, including national, state, county postal and satellite data. Truck attribution has these same elements plus municipal, toll authorities and company lists for sites. In Europe, we work with HERE Maps to provide high-quality maps and commercial attributes.

Truck Attribution – A Unique Value Add-On

Getting lost in an unfamiliar area is probably one of the most inconvenient things to happen while travelling. But getting lost while driving a trailer or haul truck in an unfamiliar area could turn into a nightmare. When trucks get incorrectly routed, it can result in serious damage and dangerous situations. Not all navigation systems account for a vehicle’s size and weight. Appropriate map data and navigation specific to trucking are crucial for driver safety and your company’s budget. For example, bridge strikes that occur in the US and the UK can cause damage to the truck, goods being hauled, the infrastructure itself, and can potentially harm the truck driver or other road users. On top of any damages, these types of accidents can also result in huge fines for driving on a truck-restricted road.


For this reason, ALK places such importance on providing the correct truck attributes. ALK offers a unique value add-on with truck attributes such as: height (vertical clearances), weight, no through trucks (city/county/municipal truck routes), time of day, state and national network (53’, twin trailer, and/or 102” wide designated routes) and hazardous materials. Find out more about CoPilot Truck can help empower you and your business >

You Can Help

Our GIS team are busy at work to keep map data up-to-date and provide quality truck attribution data, but there is also a way you can help improve our maps to ensure they are as accurate as they can be. With our easy-to-use, online map reporting tool MapSure you can help enhance our maps more quickly. ALK MapSure is a free tool available to all ALK customers using PC*MILER, ALK Maps or any of our CoPilot solutions in North America. Find out more about ALK MapSure >

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What Are Postal Proximity Services?


You heard about postal transformation and how CEPs are embracing the final mile in our last blog posts (part 1, part 2). But what are postal proximity services and why does it matter?

What are postal proximity services?

A postal proximity service describes a service that is close/proximate to “traditional” postal services such as delivering letters or parcels but offers add-on value and additional service for end customers.

With a workforce that already visits citizens and businesses almost every day of the week, the potential business driven by “Postal proximity services”, such as installing home equipment or visiting isolated or elderly people, is getting more and more attention all around the postal world. (Source)

How does a postal proximity service play out in reality? In Japan’s ageing society, one postal company in Tokyo’s Shinagawa district has made it its mission to improve life quality for the elderly. Postal workers from Japan Post check up on people over 65 once a month to ensure mental and physical wellbeing and counteract loneliness. This is just one of the many examples of what a postal company could offer in the future.

Why does it matter?

It is clear that the CEP industry has undergone a shake-up due to the rapid growth of eCommerce and disruptors such as Amazon. CEPs face a competitive market environment and consumers are demanding free, quick and flexible delivery and returns. As a result, profit margins are getting smaller and postal, parcel and courier providers are looking for new ways to expand their portfolio and diversify their services:

Diversification is the new mantra of postal organizations looking for additional sources of revenue to overcome the decline in mail volume and carry on their postal transformation journey. […] Accenture estimates that the potential market for these new proximity services worldwide could reach US$10 billion in the next four years based on current workforce levels alone—helping to accelerate postal players’ progress on the journey to postal transformation. (Source)

How ALK can help

Due to the increasing pressure on profit margins and the expected increase in postal services (traditional or proximate), it’s clear that guiding the mobile workforce to the correct end customer location safely, efficiently and punctually is crucial. Highly accurate ETAs generated by CoPilot Professional for postal service providers give reassurance to the end customer (a potentially vulnerable person), that the knock on the door between 10:00-11:00 am is legitimate.

CoPilot Professional’s Advanced Route Optimisation is a proven technology that increases first time delivery success by matching customers with a convenient, precise time window. Because of the rise of Advanced Route Optimisation and better quality navigation through technology, there has been a shift in mobile workforce recruitment to focus on hiring customer-oriented staff. This could be a precursor to postal proximity services as it demands postal employees to not only hand over a parcel, but instead to connect on a human level.

Additionally, the ability for drivers to reorder their schedule, could potentially help them to factor in extra time for known vulnerable people they know on their route.

Find out more about our solutions for the postal, parcel and courier industry here >

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ALK February Round-Up

Spring is around the corner and the days are getting longer. What better time to focus on renewal and innovation to lay the groundwork for the year ahead!

The Next Big Thinginnovation-lab-logo

In February, ALKers took part in the global “Raise the Bar” initiative to learn more about the postal industry and GIS processes. A big part of the two day event was our first ever innovation lab, in which 16 teams worked on topics that are both relative to our industry needs and our company as a whole. Thanks to fantastic collaboration across departments, the teams came up with a ton of innovative ideas. Who knows? Some of the ideas might soon become a reality on a desktop or mobile device near you.

My Drone Was Supposed To Arrive An Hour Ago


As part of our series about the postal industry, we looked at the effects of failed home deliveries and how ALK can help you embrace the final mile. Plus, we learned how CoPilot Truck empowers fleets across the globe.

What Our Teams Have Been Up To

ALK has been busy around the globe. We started off the month at Zebra Technology’s events in Las Vegas and in Malta and Honeywell’s event in Madrid and Dallas. To end the month, we had members from our US office attend the Omnitracs User Conference in Nashville.

Meet Us

Sometimes, it’s best to talk in person. If you happen to be at one of these upcoming events, please don’t hesitate and drop by our booth to say hello! Our experts will be happy to speak with you:

Coming Up

Don’t forget to subscribe to our blog (if you haven’t done so already) so you’ll receive all posts in your inbox. We have exciting topics coming up you won’t want to miss, such as an intro to “postal proximity services” to continue our series on the postal industry as well as a deep dive on GIS and truck attribution. Stay tuned!

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How To Embrace The Final Mile – Post, Parcel & Courier – Part 2


As we heard last time in our series, post, parcel and courier companies are trying hard to reduce their delivery costs. CEPs offer flexible deliveries to the workplace, install locker boxes at busy train stations, enable scheduled weekend deliveries and send text messages to the end customer with the expected delivery time, etc.

How ALK Delivers To Deliver

How can ALK help? With our integrated mobile navigation, advanced route optimization technology and back office map visualisation tools, postal, parcel and courier companies have a powerful set of tools to maintain an edge in this highly competitive industry. Companies who provide customers with advanced ETA notice of delivery—right down to the hour in some cases—for superior customer service, also recognize a higher degree of first-time delivery success while at the same time reducing operational cost. Plus with routing optimization and navigation guidance, they can reduce driver training to productivity time from weeks to days.

With the help of ALK Maps, CEPs monitor fleet wide activity in real-time to make informed daily decisions from the back office. Postal companies gain insight into driver performance and variances in routing efficiency for future strategic planning.

My Drone Was Supposed To Arrive An Hour Ago

There is an argument that postal transformation has only just started and the biggest shake-up to the industry is yet to come. How will eCommerce shape the postal & parcel industry in emerging markets? Here is a good example on how Qatar post solved its delivery issues:

Another big topic in the industry is electric and/or driverless and digitally connected vehicles. What effect will they have on CEPs and their drivers? Could crowdsourcing and machine learning disrupt the industry like Uber did with the traditional taxi market? Or will postal companies invest in alternative delivery methods such as drones?

Additionally, “postal proximity services” could expand the portfolio of postal, parcel and courier companies. CEPs could move away from traditional delivery of a letter or parcel, towards offering wider services such as meter readings, or elderly care. You can subscribe to find out more about postal proximity services soon.

Whatever the future may bring, ALK will be with you every mile of the way.

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How To Embrace The Final Mile – Post, Parcel & Courier – Part 1


Why is this delivery man in the picture so happy? Is it because it’s sunny outside and he’s wearing a dashing protective cap? Is it because the parcel he tried to deliver for the third time this week has finally been taken in? Or is it because he lives in exciting and transformative times for the postal industry? Perhaps it’s all three of the above.

Disrupting An Old Industry

The postal, parcel and courier sector has seen some dramatic changes in the last few years. The unstoppable ascent of eCommerce has shifted the focus from mail to parcel delivery. Industry disruptors like Amazon have shaped a new generation of consumers to demand free, nearly instant, flexible delivery and returns. Profit margins are getting ever tighter and the market is competitive as never before.

The Final Mile

Caused by a sharp increase in parcel deliveries since the advent of eCommerce, the number of failed home deliveries is growing. In the UK alone, it’s estimated that it costs postal, parcel and courier companies ca. £780m a year for failed deliveries. In North America, there are roughly over one billion re-delivery attempts that occur annually. And there is no end in sight: 80.6% of eCommerce shoppers still prefer home as a preferred delivery location (see IMRG Valuing Home Delivery Bi-Annual Report 2016 and Dude Where is My Package? The Impact of Missed Deliveries)

Unless there is a radical physical redesign of letter boxes to hold the flat screen TV you ordered on Black Friday, this trend will continue. How can CEPs (=Courier, Express and Parcel companies) reduce failed delivery costs? To find out more, subscribe to our blog here. Part 2 of this series is coming soon.


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5 Ways To Empower Your Fleet With CoPilot Truck


Being a fleet manager isn’t the easiest job in the world. Truck fleet managers in particular face challenges every day: Managing drivers and keeping them on track, scheduling and maintaining vehicles, an increase in budget scrutiny, being your company’s crisis manager and – the ultimate goal – making your customers happy. Technology can lend a helping hand in facing these challenges. How can CoPilot Truck help?

1) Optimal Routes

With CoPilot Truck, you receive commercial route planning and route optimisation that takes into account the vehicle’s dimensions, weight and load. Plus, see truck-restricted and prohibited roads to find the optimal route for any itinerary. Reduce the risk of costly bridge strikes and collisions and boost your route compliance.

2) Cost-effective

CoPilot Truck provides a comprehensive, cost-effective fleet solution to maximise fleet-wide productivity, lower costs and help fleets maintain true route compliance. Maximise revenue and your bottom line with overall reduced fuel and operating costs

3) In-Cab Navigation

Trouble keeping your drivers on track, happy and safe? Empower your drivers with highly accurate, safe truck-legal navigation. CoPilot Truck offers voice-guided, turn-by-turn directions with spoken street names from origin to destination. Reduce driver distraction in the cab with clear 3D and 2D map views plus Driver Safety Views for at-a-glance instructions. Find out more about CoPilot Truck’s in-cab navigation.

4) Post-trip analysis and integration with back-office tools

An efficient fleet management solution doesn’t start or stop in the truck cabin. Send routes to drivers and measure driver performance through post-trip analysis of the planned versus actual route with ALK’s back office and analysis tools. CoPilot Truck integrates with ALK’s PC*MILER and ALK Maps so say goodbye to running dozens of non-integrated systems. We’ve got you covered.

5) Precise, dynamic ETAs

Make your customers happy and provide on-time deliveries with precise, dynamic ETAs based on real-time road conditions.

To find out more, visit our brand new truck website here or speak with us directly by tapping on the green SPEAK WITH SOMEONE button on our truck website.


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ALK Company Kickoff Part 2: Let’s Innovate!

What is innovation?

As a technology company in a fast-paced industry, innovation must be at the heart of how we provide the best solutions to our customers. However, innovation doesn’t appear out of thin air. It takes brainstorming, good ideas, and even bad ones, to arrive at that innovative solution. What sets regular solutions apart from great innovative solutions are their usefulness to the industry we are serving. In order to grasp just how important innovation is, we decided to put it into practice.


Innovation Lab Day

During the ALK Kickoff, Michael Kornhauser, ALK’s Executive Vice President & General Manager, showed us how innovation was especially important for companies like ALK. We work within the very competitive industry of transportation technology so it’s important that everyone at ALK understands the gravity of being innovative. To get every person from every department involved at ALK, we decided to make innovation part of the kickoff, literally!


The Breakdown

We split the company up into 16 Innovation Lab teams and gave them topics that are both relative to our industry needs and our company as a whole. Topics included crowdsourcing, driver safety, mentoring programs at ALK, and autonomous vehicles, to name a few.


Each team was given 90 minutes, a topic definition, and tons of helpful material and got right to work!


The Next Big Thing

After listing countless points, crossing them off, brainstorming on post-it notes, and snacking on some candy, our ALKers submitted some great ideas.


All ideas are now being reviewed by our Innovation Committee, which includes employees nominated from various departments for their passion for innovation.  Three teams will be selected to present their ideas but only one will be chosen, and who knows, maybe it will be ALKs “next big thing”!

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ALK Company Kickoff Part 1:  Full speed ahead in 2018!

Over two event-packed days at the 2018 ALK Company Kickoff, employees took part in knowledge sessions, innovation labs and were motivated by learning first hand about our company’s strategic objectives and goals. Our Executive Vice President and General Manager, Michael Kornhauser, kicked off the event with a look back at a fantastic 2017 and highlighted how each department “raised the bar” in both quality and team accomplishments.



How GIS is Hard at Work Building the Map You Traverse Everyday

Next up we heard from Mark Hornung, Senior Vice President, Data & GIS (Geographic Information System), who spoke about how our North American maps are created, updated and continuously improved. One thing is clear, map quality is one of the backbones to our business. Every day, our GIS team is hard at work ensuring that we have the best possible data available. New roads, commercial vehicle attributes, and POIs are added every second of the day. This helps ensure our users are arriving to their destinations safely and in a timely manner.




How ALK Helps the Postal, Parcel and Courier Market Overcome Final Mile Issues


Jon Suddards, Director of Business Development, gave us valuable insight into the postal, parcel and courier market. Due to the growth of e-Commerce in the last few years, the CEP (Courier, Express, Parcel) industry has grown noticeably. It was predicted that between 2016-2020, the market would grow at a staggering rate of 11%!  With 80.6% of consumers marking “home” as their preferred delivery location, this market is one we definitely want to jump into. ALK has already begun to take action and plans on growing our name in the CEP industry in the upcoming months at tradeshows across the globe.


Our First Innovation Lab


Princeton - RTB - Company Kickoff 2018 - Collage

Innovation is at the heart of our business and has always played an essential part in ALK’s success. What better way to explore innovation than with our very own innovation labs! Employees were split into teams and challenged to brainstorm a new innovation for the company, based on a topic that was dedicated to their team. Ending the kickoff with cross-team collaboration was a great way to start our year.









Want a glimpse into our innovation conversations? Check out Part 2 of our ALK Company Kickoff coverage!  


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ALK January Round-Up

How was your January? Were you huddled up inside or out and about? January is a time for new resolutions and planning. ALKers around the globe have been busy braving the winter storms to plan ahead and prepare for the new year. We know one thing for sure: 2018 won’t be boring! Here are a couple of highlights from the past month and a look ahead:

A New Addition To The Family

Good news for fleet managers, integrators and truck drivers across the pond. After successfully launching our new CoPilot Truck website in the US last year, the site is now also available in the UK. You’re in Germany or France? Stay tuned, there will be news for you soon…

We’ve Been Busy


So what has been going outside our offices? The ALK business development team introduced our PLAN. DRIVE. ANALYZE campaign and talked through our navigation solutions at BluJay’s SOAR2018 conference in London.

At the end of the month, the North America business team attended the NITL (National Industrial Transportation League) Transportation Summit in Dallas, Texas to show how ALK Technologies helps move your goods swiftly, safely, and timely

Looking Forward

In 2017, ALK hired 50 new employees! Seven more employees were hired in January which is a great start for 2018. We are looking forward to welcoming more to our team in the months ahead. Read more about our opening positions on our careers page.

Come Visit

You’re looking for a chance to meet one of us in person to discuss how ALK can help your business with innovative transportation solutions? Here are some events we will attend in the next couple of weeks:

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